Two places to find help
Worklog has two built-in ways to help you. Loggy, the Help assistant, is a chat helper that answers a specific question right there and then. The Help Centre is a library of step-by-step guides — like this one — that you can browse and search. This guide covers both, plus how to reach a real person when you need one.
Ask Loggy
Loggy sits in the bottom-right corner of every screen. Tap him to open a chat, then tap one of the questions he offers, or type your own in the box at the bottom and tap ↑.
Under ❓ Help he answers from these Help Centre guides — how to use Worklog, and SARS and labour rules in plain language — often with an Open button that takes you to the right tool. Under 📒 My books he answers questions about your own figures, like what you made this month or who owes you, from the same figures as your dashboard. My books only shows if you have access to those screens.
Browse the Help Centre
The Help Centre holds all the step-by-step guides in one place, grouped by topic. There are three ways to open it.
- On a computer, tap "❓ Help Centre" near the bottom of the menu down the left of the screen.
- On your phone, tap Help at the top of the home screen.
- Inside Loggy, tap "Or browse the full Help Centre →" under his questions.
Good to know
When you need a real person
Loggy handles most how-to questions on his own. But if you are getting started, or you want a person to walk you through your setup, Worklog gives new subscribers one-on-one setup help on WhatsApp. Open the Help Centre and tap "💬 Chat on WhatsApp" at the bottom of the page, or email hello@worklogsolutions.co.za. You are never left to figure it out alone.