Two places to find help
Worklog has two built-in ways to help you. The Help assistant is a chat helper that answers a specific question right there and then. The Help Centre is a library of step-by-step guides — like this one — that you can browse and search. This guide covers both, plus how to reach a real person when you need one.
What the Help assistant is
The Help assistant is a friendly chat helper that answers your questions about how to use the app, and explains South African tax and labour rules in plain language. Ask it anything, any time, right inside Worklog.
It can point you straight to the right tool too. When your question is about a specific part of Worklog, the answer often shows an Open button that jumps you there, plus a suggested follow-up question or two you can tap.
Open the Help assistant
- On the home screen, look at the top of the page.
- Tap Help.
- A window titled Help opens, ready for your question.
Ask a question
When Help opens you will see a short blue note that says Ask me anything, and a list of Popular questions to get you going, like Where do I start?, How do I send a quote? and How does VAT work in Worklog? Under the Popular questions there is also an "Or browse the full Help Centre →" link, if you would rather read the step-by-step guides.
- Tap one of the Popular questions to ask it straight away.
- Or type your own question in the box at the bottom that says Ask a question, then tap the arrow button to send it.
- Read the answer. If an Open button appears, tap it to go to that tool. If follow-up questions appear, tap one to ask it next.
Browse the Help Centre
The Help Centre holds all the step-by-step guides in one place, grouped by topic. There are three ways to open it.
- On a computer, tap "❓ Help Centre" near the bottom of the menu down the left of the screen.
- On your phone, tap "More" at the bottom right, then "❓ Help Centre — browse all guides".
- Inside the Help assistant, tap "Or browse the full Help Centre →" under the Popular questions.
What it can and cannot do
- It explains how to use Worklog and gives practical tips.
- It explains SARS and labour rules in general terms, like how UIF, PAYE and VAT work.
- It can send you to the right tool with an Open button.
When you need a real person
The Help assistant handles most how-to questions on its own. But if you are just getting started, or you want a person to walk you through your setup, Worklog gives new subscribers one-on-one setup help on WhatsApp. You are never left to figure it out alone.