Reset it yourself
- On the login screen, tap Forgot your password?
- Type your account email and tap Send reset link, then open the email and tap the link.
- If the page that opens shows a Continue button, tap it.
- Choose a new password and you're back in. Use 10 or more characters, with a small letter, a capital letter and a digit. A password that has turned up in a leak is not accepted.
If the link doesn't work
Some email apps open links automatically to scan them, which can use a one-time link up before you tap it. If the reset page shows a Continue button, nothing is used up until you tap it. A link that goes straight to a sign-in can still be used up by a scan. The email also carries a 6-digit code, which is the same one-time key as the link: type it on the reset page (the Check your email screen links to it) if the link will not open, and only until you have used the link. The reset page gives you three ways forward: enter the code from the email if yours shows one, tap Email me a fresh link and open it promptly, or email hello@worklogsolutions.co.za from your account email and we'll help you in after checking it's really you — the same way we recover a lost 2FA device.
The owner can help too
A business owner can tap Reset password on a team member's row on Team & Permissions to send them a password-reset email — no waiting on support. The button isn't there for another owner, who resets from the login screen instead.
Good to know
If Worklog ends your login after the password changes, it takes you to the sign-in page and says: Password changed. Sign in with your new password.
If you use two-factor (2FA), you'll be asked for your usual code as part of setting the new password. Magic-link sign-in exists too, but a password plus 2FA is the more dependable combination — links can be consumed by email scanners.