Reset it yourself
- On the login screen, tap Forgot your password?
- Type your account email and tap Send reset link, then open the email and tap the link.
- Choose a new password (at least 10 characters) and you're back in.
If the link doesn't work
Some email apps open links automatically to scan them, which can use a one-time link up before you tap it. The reset page says so honestly and gives you three ways forward: enter the code from the email if yours shows one, tap Email me a fresh link and open it promptly, or email hello@worklogsolutions.co.za from your account email and we'll help you in after checking it's really you — the same way we recover a lost 2FA device.
The owner can help too
A business owner can send any team member a password-reset email straight from that member's row on Team & Permissions — no waiting on support.
Good to know
If you use two-factor (2FA), you'll be asked for your usual code as part of setting the new password. Magic-link sign-in exists too, but a password plus 2FA is the more dependable combination — links can be consumed by email scanners.